Junior IT Support

Remote
Full Time
Information Technology
Mid Level

Benefits:

  • Service Fee: PHP 35,000 – 45,000 per month 
  • Location: Remote
  • Job Type: Full-Time | Day Shift (Sydney, Australia Time Zone)
  • 28 days of paid leave per year
  • Clear path for career growth and development

Essential Requirements:
  • Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
  • 0–2 years of experience in IT support or a related role (fresh graduates are welcome to apply)
  • Basic knowledge of Windows and macOS operating systems
  • Ability to work with the Zoom camera open during shift
     

Note: To save your time and ensure the best fit, please apply only if you meet the essential requirements listed above


About the Role

Outsourced Pro Global Ltd is seeking a motivated and detail-oriented Junior IT Support to join our growing team.

In this role, you will provide day-to-day technical support to internal users, assist in troubleshooting basic IT issues, and help maintain the smooth operation of company systems. This is a great opportunity for someone looking to build hands-on experience in IT support within a dynamic and fast-paced environment.

 

Responsibilities 

  • Provide first-level technical support for hardware, software, and network-related issues
  • Assist users via email, chat, phone, or remote support tools
  • Troubleshoot basic issues related to Windows and macOS systems
  • Escalate more complex technical issues to senior IT team members
  • Document issues, solutions, and updates in the ticketing system
  • Assist in maintaining IT systems, devices, and user accounts
  • Support IT projects and system updates as needed
  • Help ensure IT policies and security practices are followed
     

Key Skills & Qualities

  • Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
  • 0–2 years of experience in IT support or a related role (fresh graduates are welcome to apply)
  • Basic knowledge of Windows and macOS operating systems
  • Understanding of hardware, software, and basic network troubleshooting
  • Strong problem-solving and analytical skills
  • Good verbal and written communication skills
  • Ability to work independently and as part of a team
  • Detail-oriented with a willingness to learn and grow
 
Technical Requirements:
  • Windows 11 operating system or MacOS 13+
  • 256GB Storage space - minimum
  • 8-16GB RAM - minimum
  • Dual Core CPU - minimum
  • Camera: HD Webcam (720p)
  • Headset: Noise canceling (preferably)
  • Internet Speed: 50 Mbps - minimum

 
About Us

Outsourced Pro Global Limited is a trusted outsourcing partner supporting businesses in recruitment, finance, HR, payroll, and operations. As the offshore hub for leading Australian companies, we deliver high-quality, efficient solutions through a team driven by integrity, excellence, and innovation.

At OPG, you’ll be part of a collaborative, growth-focused community. We offer meaningful careers, global exposure, and a culture that values learning, professionalism, and long-term success. Your ideas matter, your growth is supported, and your impact is real.

Curious about life at OPG?

Follow us on Facebook, Instagram, TikTok and Linkedin for a peek into our culture, team moments, and what makes OPG a great place to work.
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